Our Warranty

Remanufactured Engine Warranty

We warrant all remanufactured engine parts to be free of defects in materials and workmanship for the warranty period indicated, from the date of installation, provided the part was installed — and can be documented as installed — by a Licensed Automotive Repair Facility (LARF). Warranty claim reimbursement cannot exceed the total cost of the part purchased.

Coverage Periods

Gasoline Engines — Personal / Non-Fleet Automobiles and Light Trucks up to 11,000 GVW

Gasoline Engines — Commercial Fleet Automobiles and Light Trucks

A commercial use vehicle is one used mainly for business, typically identified by:

• Weight: GVWR of 10,001 lbs or more (federal DOT threshold).
• Mileage: High annual mileage driven for business purposes. Greater than 20,000 miles per year.
• Fleet: Part of a group of vehicles owned or operated for business purposes. This includes Uber, Lift or Taxis.

Gasoline Engines — Medium/Heavy Duty Trucks (over 11,000 GVW)

No warranty applies to Recreational Vehicles over 11,000 lbs GVW, including Class A, B, and C Motor Homes and bus conversions.

Diesel Engines

Marine Engines

In the event the part must be replaced, the original part must be returned to the remanufacturing facility before any warranty labor is considered or reimbursed.

What Is NOT Covered — Remanufactured Engines

Normal Wear: Like all mechanical devices, remanufactured engine products require periodic parts service and replacement. The warranty does not apply if damage occurred due to misuse, lack of routine maintenance, shipping, handling, warehousing, or improper installation. The warranty is void if the serial number has been removed or if aftermarket performance-enhancing parts have been installed.

Improper Maintenance: Wear caused by dirt, dust, spark plug cleaning grit, or other abrasive material that entered the engine due to improper maintenance is not covered.

The warranty does not extend to cover repairs arising from:

1. Problems caused by non-original (non-remanufacturer) parts.
2. Damage from overheating, lack of lubrication, fuel wash, or contamination.
3. Damage from pre-ignition or detonation, including melted/broken pistons, broken piston rings, damaged cylinder heads, or leaking head gaskets.
4. Repair or replacement required as a result of any accident or misuse.
5. Repair or replacement of any accessory or service item, including components of the cooling, fuel, electrical, exhaust, and ignition systems; belts, hoses, sensors, switches, and filters.
6. Products used for competition, racing, or related purposes.
7. Products to which a device or accessory not conforming to original manufacturer specifications has been installed.
8. Damage from electrolysis, including deterioration of engine components due to excessive electrical current.
9. Improperly maintained coolant, or failure to perform periodic maintenance required by the original manufacturer.
10. Crankshaft Thrust Surface worn due to excessive forward pressure on the rear of the crankshaft.
11. Damage resulting from improper or attempted repair by any service technician.
12. Leaking carburetors, clogged fuel pipes, sticking valves, or other damage caused by contaminated or stale fuel.
13. Parts scored or broken because the engine was operated with insufficient, contaminated, or incorrect-grade lubricating oil.
14. Repair or adjustment of associated parts or assemblies such as clutches and transmissions.
15. Damage or wear caused by dirt entering the engine due to improper air cleaner maintenance, re-assembly, or use of a non-original air cleaner element or cartridge.
16. Engine or equipment parts broken by excessive vibration caused by a loose engine mounting or improper attachment of equipment to the engine crankshaft.
17. Lack of routine tune-up or adjustment of the engine.
18. Engine or engine component failure caused by the use of alternate fuels (liquefied petroleum, natural gas, altered gasoline, etc.).
19. Products used for purposes other than their original intended use.
20. Products installed in an application for which they were not engineered (e.g., standard gasoline engines in a marine application).

Labor Payments — Remanufactured Engines

Authorized repairs on approved claims (after factory inspection of returned parts) will be reimbursed at a rate not to exceed the Mitchell Repair Manual published applicable flat rate schedule — up to $50.00 per hour. Do-it-yourself repairs, repairs by unlicensed facilities, or repairs on units not originally installed by a Licensed Automotive Repair Facility are not eligible for labor reimbursement.

Break-In Procedures — Remanufactured Engines

Our remanufactured engines must be installed correctly, operated responsibly, and properly maintained.

Initial Startup: When applicable, valves must be readjusted to the vehicle manufacturer's specifications.

First 600 Miles:

• Do not drive for extended periods at a single speed — vary your speed.
• Do not tow a trailer or place heavy loads on the vehicle.
• Check engine oil and coolant levels daily.

600-Mile Checkup (not covered under warranty terms):

• Check fuel and ignition settings.
• Change engine oil and filter.
• Adjust valves where applicable.

Synthetic engine oil is not recommended until after the first 5,000 miles. Follow the vehicle owner's manual for service intervals. Failure to perform these procedures may result in damage not covered under warranty.

Record-Keeping Requirements:

• Retain all service records (repair orders, invoices, etc.) for the duration of the warranty period.
• Original service records from an authorized service center must be kept. Personal or handwritten maintenance records are not accepted.
• Oil and temperature light/gauge and speedometer must be in proper working order.

GENERAL TERMS (ALL PRODUCTS)

Shipping & Delivery

• Flat Rate Shipping available to commercial addresses within the continental USA.
• Residential delivery or Liftgate service requires an additional fee of $99.
• Delivery typically takes 7-10 business days when the product is in stock (excluding weekends and holidays). Unusual circumstances may require additional time.

Core Return Policy

Core is your old part. In the order to keep our prices low, we need to receive your old part back. Return of your old part is FREE, we will assume all the shipping costs. Please note, the core return is customer’s responsibility and needs to be initiated by the customer. Once your new part is installed, please contact us by phone at (888) 412-2772 or by visit our website, click on Core Return to arrange for your core pickup. There is no upfront core charge (unless mandatory for the part purchased), providing you schedule your core to be picked up within 30 days of delivery date.

By choosing the option to Waive Core Charge, customer is authorizing CarPartPlanet.com to bill their credit card for the amount of the core charge. There will be a $50 processing fee applied to a refund once the Core is returned after 30 days period. If the core is not returned or paid for in full, warranty will be voided. Return shipping is provided by CarPartPlanet.com at no additional cost to the customer. You may find a full Core Policy disclosure at www.carpartplanet.com/core-policy

Returns, Cancellations & Refunds

• All returned parts (unless warranty related) are subject to a 25% handling and restocking fee. The customer assumes all shipping costs unless the replacement is authorized during the warranty period.
• If an order was cancelled after payment was processed but the part was not yet shipped, the customer is responsible for 10% cancellation fees.
• Wrong parts ordered or parts not correctly diagnosed will treated as a cancelled order.
• Deposits made are non-refundable unless otherwise noted.
• Orders refused or rejected at the time of delivery are considered cancelled. The customer is responsible for the 25% cancellation fee plus $540.00 round trip shipping charges, which will be deducted from any refund.
• If a return or exchange is authorized, the part must be received in the same assembled condition as originally shipped, in the original shipping container. Parts received in a different condition will not be eligible for refund.
• Refunds are only authorized by us, and only when both repair and replacement are unavailable. A refund is never an automatic remedy and cannot be self-initiated by the customer.

Appearance & Condition of Used Parts

• You are purchasing a used part. We make no guarantees regarding its appearance. Outside appearance is not covered under warranty terms.
• Please inspect all parts before signing for delivery.
• Stated mileage is approximate whenever available, to the best of our knowledge.

Payment & Collections

• The customer is responsible for fulfilling all payment terms. If a customer defaults, they will be responsible for all collection charges, including collection costs and attorney fees.

OEM Compatibility

• OEM auto parts are interchangeable within multiple years, makes, and models. The same part may be an exact fit for multiple makes and models as determined by OEM standards.

Custom Order Policy

If a part is not designed to interchange with the original manufacturer's part, it is considered a custom order. Because of its unique specifications, the item is treated strictly as a custom job and is subject to the following terms:

• No Warranty: This custom part is provided as-is and does not carry any warranty.
• Final Sale: This item cannot be returned, exchanged, or refunded.
• Form Required: You must complete and sign our official Custom Job Form to acknowledge these terms before fabrication can begin.
• Remanufactured Products: require the Core Charge to be paid at the time of the sale.

Labor Coverage — Customer Acknowledgment

Standard labor reimbursement under this warranty is $50.00 per hour, based on the Mitchell On-Demand labor guide flat rate schedule. By purchasing a product covered by this warranty, the customer acknowledges and agrees to this rate. Premium Labor coverage at $95.00 per hour is offered as an upgrade at the time of checkout. Customers who did not purchase Premium Labor at checkout accept that standard coverage of $50.00 per hour is the maximum reimbursable labor rate, and no exceptions will be made after the fact.

Labor reimbursement is only issued after the following conditions are met:

1. The defective part has been physically returned to our facility.
2. The part has been inspected and confirmed to be covered under warranty.
3. The failure has been determined to not be the result of installation error, misuse, or any excluded cause.
4. A valid repair order or detailed invoice from a licensed repair facility has been submitted.

No labor payment will be issued in advance of, or in lieu of, the return and inspection of the defective unit.

Defective / Damaged Parts — Pre-Installation Claims

Warranty coverage applies only to parts that have been installed. If a part is found to be defective or damaged before installation, a Defective/Damaged Part claim must be filed — this is separate from a warranty claim and subject to its own review process. Submitting a warranty claim for an uninstalled part will result in the claim being denied.

Warranty Claim Procedures

• All warranty claims must be submitted and approved before any warranty work is performed.
• Claims must be submitted with required documentation within 5 business days, or the claim will be denied without exception.
• Vehicle use must be immediately discontinued once an issue is identified. Continued use voids the warranty.
• At the time a claim is filed, the vehicle must be at the repair facility and available for inspection.
• A diagnostics report from a licensed repair facility must include: date, VIN, detailed vehicle information, current mileage, diagnostic codes, receipts, and description of the replacement parts needed. Handwritten records are not accepted.
• Falsifying any information will automatically void your warranty.
• We reserve the right to charge applicable fees in connection with processing warranty claims.
• Filing a chargeback or payment dispute with your credit card company or financial institution at any time, for any reason related to this transaction, will immediately and permanently void all warranty coverage.
• If a warranty replacement unit is sent and the defective unit is not returned to our facility, the customer authorizes the charge of the full replacement unit cost to the original payment method on file. This charge is a condition of receiving warranty replacement and cannot be disputed with any credit card company or financial institution.

Refund Policy

Refunds are not an automatic warranty remedy. The standard warranty process is, in order:

1. Repair — the defective unit is repaired and returned.
2. Replacement — a replacement unit of the same kind is sent.
3. Refund — issued only when neither repair nor replacement is available, and only at our sole discretion.

Refunds may only be authorized by us. Customers may not unilaterally demand or initiate a refund as an alternative to the repair or replacement process. Filing a chargeback or payment dispute with a credit card company or financial institution is not an authorized refund method and will immediately and permanently void all warranty coverage, as stated above.

A refund, when authorized, will not exceed the original purchase price of the part and does not include labor, towing, shipping, fluids, or any other associated costs.

Warranty Claim Contact

For warranty claim submissions and inquiries, please log in to your account and navigate to My Orders — Warranty Claim, or contact our customer service team.

Governing Law & Jurisdiction

All disputes, claims, legal proceedings, or court actions arising under or in connection with this warranty, any purchase, or any related matter shall be subject to the exclusive jurisdiction of Sussex County in the State of Delaware. No such claim or proceeding shall be commenced, prosecuted, or continued in any forum other than the state or federal courts located in Sussex County, Delaware. By purchasing from us and/or accepting this warranty, the customer expressly consents to this exclusive venue and waives any objection to the laying of jurisdiction or venue in Sussex County, Delaware.

This warranty and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law provisions.

Used Engine Warranty

The used engine warranty is limited to manufacturing defects in the following internal parts only: engine block, cylinder head(s), head gasket, all internal lubricated parts (crankshaft, camshaft, pistons, rockers, valves and lifters, and oil pump), other internal components, and engine timing components. Timing belts are not covered and should be replaced prior to installation. The warranty does not cover any attached accessory parts, including but not limited to: alternator, A/C compressor, air cleaner assembly, balancers, bolts, brackets, cables, distributor, electronics, engine computers, exhaust manifold, intake manifold, flywheel, fuel rail, gaskets (other than the head gasket), ignition coils, injectors, high-pressure fuel injectors, high-pressure oil pumps, mounts, oil pan, sensors and switches, spark plugs and wires, starter, steering pump, supercharger, turbocharger, throttle body, timing belt, timing cover(s), valve covers, water pumps, wire harnesses, belts, hoses, or any accessories outside the engine block.

We guarantee that any used engine sold shall be free from knocking, excessive oil consumption, and cracks in the block. The warranty covers the original purchaser only, applies only to the vehicle in which the engine was originally installed, and is not transferable. Coverage begins on the original purchase date.

Definition: A used engine means a used engine assembly (basic block, cylinder head, and internal components). All other accessories left on the block are for convenience only and are not covered. Accessories may look similar but may not always be correct for your specific application. Always use the correct parts for your vehicle, even if that means transferring them from your old engine.

Coverage Periods

Year 2005 and Older

Year 2006 and Newer

Used Engine — Warranty Will Be Voided If:

• The engine was not properly installed (see Pre-Installation Checklist).
• The engine was not installed within 14 business days of delivery.
• The engine was used for racing or competition.
• The engine was removed or uninstalled before contacting us. We must be contacted before any work is performed, including removal of the engine, in order to maintain warranty coverage.
• The engine was used without proper lubrication or cooling, regardless of reason.
• The engine was disassembled or altered in any way without written authorization.
• The engine is returned with heat tabs missing or melted.
• The vehicle was modified outside of manufacturer specifications.
• Falsified information was provided.
• A chargeback or payment dispute was filed with your credit card company or financial institution at any point related to this transaction. Filing a chargeback constitutes a forfeiture of all warranty rights and coverage.
• The defective unit is not returned to our facility following a warranty replacement. In this case, the customer expressly authorizes us to charge the full cost of the replacement unit to the original payment method on file. By accepting warranty replacement, the customer acknowledges and agrees that this charge is valid and cannot be disputed with their credit card company or financial institution.
• A warranty claim is submitted for a part that has not yet been installed. Claims for parts that are defective or damaged prior to installation must be filed as a Defective/Damaged Part claim — not a warranty claim. Warranty coverage applies only after the part has been installed.

Additional Terms — Used Engines

• Warranty covers only a one-time claim per product purchased.
• We are not responsible for any charges associated with improper engine installation or labor costs.
• Warranty claim reimbursement cannot exceed the total cost of the part purchased.
• We will not assume towing, shipping, transportation charges, or rental car costs.
• We are not responsible for oil leaks or damage due to seals, gaskets, and filters not being replaced.
• We reserve the right to charge applicable fees in connection with processing warranty claims.
• At our discretion, we will first attempt to repair or send a replacement engine of the same kind available at the time. A refund of the purchase price will only be issued if neither repair nor replacement is available, and only when authorized by us.
• Labor is not covered or offered on any used engine. The warranty is limited to part replacement only.
• State and federal laws regulate odometer mileage for used automobiles, but mileage determination for used engines is not practically possible, as engines are often sold apart from the original vehicle. Therefore, all mileage representations are estimates.
• Purchases made using falsified or incorrect information are void of warranty.

Used Engine — Limited Liability

Our liability is solely and exclusively limited to repairing or supplying a replacement engine (when available). A refund of the purchase price may be issued only when repair and replacement are both unavailable, and only as authorized by us. We do not assume liability for: labor costs, replacement of engine oil, transmission fluid or antifreeze, damage to other engine or transmission parts, towing, telephone calls, freight, lost profits, lost time, substitute transportation, replacement vehicle, or any other consequential damages. We assume no responsibility for failure resulting from improper installation, product modification, faulty or incompatible parts, or abnormal use.

Used Engine — Pre-Installation Checklist

FAILURE TO COMPLETE THE FOLLOWING CHECKS WILL VOID YOUR WARRANTY.

Please read before installation. Prior to installation and operation, certain inspections, accessory changeovers, and routine maintenance must be completed. Accessory parts left on the engine block are for convenience only and are not covered under warranty.

1. Identify the cause of original engine failure and make appropriate repairs.
2. Check compatibility of the replacement engine.
3. Clear all computer diagnostic codes before installation.
4. Inspect and replace all necessary gaskets and seals (front seal, rear main seal, valve cover gaskets, oil pan gasket, and pick-up tube with O-ring). Clean the oil pan and pick-up tube. Apply sealant on crankshaft bolts drilled through to avoid leaks.
5. Install new thermostat and gasket.
6. Remove all cap-plugs and orifice covers.
7. Replace hoses, clamps, belts, timing belt, timing belt tensioners (if needed), and water pump.
8. Install new spark plugs and wires.
9. Exchange flywheel and bolts.
10. Exchange other accessory items (mounts, intake manifold, exhaust manifold, distributor, and sensors) to ensure proper fit.
11. Disable fuel/ignition before attempting to start the engine (per manufacturer recommendations) to allow oil to prime.
12. Replace oil, oil filter, air filter, fuel filter, and coolant (anti-freeze). Flush the cooling system, clean and flush or replace the radiator, and confirm the cooling system is functioning properly.
13. Drain excess oil and coolant from the exhaust system.
14. For engines with an oil cooler, the radiator or external cooler must be replaced.

Post-Installation Requirements:

• Change engine oil and filter after the first 1,000 miles.
• Perform regular oil/fluid and filter changes (at a commercial facility) every 3,000 miles thereafter.
• Keep original service records from an authorized service center for the entire warranty period. Personal or handwritten records are not accepted.
• Oil and temperature light/gauge and speedometer (odometer) must be in proper working order.

When Filing a Warranty Claim, the Following Are Required:

1. Diagnostics report from an ASE-certified facility identifying the problem and projected repair cost.
2. Report must include: date, VIN, vehicle information, current mileage, diagnostic codes, receipts, and replacement parts needed. Handwritten records are not accepted.
3. Purchasers may not have required maintenance performed by a facility they own or operate.
4. Initial installation invoice and all maintenance records must be submitted at the time of the claim.

GENERAL TERMS (ALL PRODUCTS)

Shipping & Delivery

• Flat Rate Shipping available to commercial addresses within the continental USA.
• Residential delivery or Liftgate service requires an additional fee of $99.
• Delivery typically takes 7-10 business days when the product is in stock (excluding weekends and holidays). Unusual circumstances may require additional time.

Core Return Policy

Core is your old part. In the order to keep our prices low, we need to receive your old part back. Return of your old part is FREE, we will assume all the shipping costs. Please note, the core return is customer’s responsibility and needs to be initiated by the customer. Once your new part is installed, please contact us by phone at (888) 412-2772 or by visit our website, click on Core Return to arrange for your core pickup. There is no upfront core charge (unless mandatory for the part purchased), providing you schedule your core to be picked up within 30 days of delivery date.

By choosing the option to Waive Core Charge, customer is authorizing CarPartPlanet.com to bill their credit card for the amount of the core charge. There will be a $50 processing fee applied to a refund once the Core is returned after 30 days period. If the core is not returned or paid for in full, warranty will be voided. Return shipping is provided by CarPartPlanet.com at no additional cost to the customer. You may find a full Core Policy disclosure at www.carpartplanet.com/core-policy

Returns, Cancellations & Refunds

• All returned parts (unless warranty related) are subject to a 25% handling and restocking fee. The customer assumes all shipping costs unless the replacement is authorized during the warranty period.
• If an order was cancelled after payment was processed but the part was not yet shipped, the customer is responsible for 10% cancellation fees.
• Wrong parts ordered or parts not correctly diagnosed will treated as a cancelled order.
• Deposits made are non-refundable unless otherwise noted.
• Orders refused or rejected at the time of delivery are considered cancelled. The customer is responsible for the 25% cancellation fee plus $540.00 round trip shipping charges, which will be deducted from any refund.
• If a return or exchange is authorized, the part must be received in the same assembled condition as originally shipped, in the original shipping container. Parts received in a different condition will not be eligible for refund.
• Refunds are only authorized by us, and only when both repair and replacement are unavailable. A refund is never an automatic remedy and cannot be self-initiated by the customer.

Appearance & Condition of Used Parts

• You are purchasing a used part. We make no guarantees regarding its appearance. Outside appearance is not covered under warranty terms.
• Please inspect all parts before signing for delivery.
• Stated mileage is approximate whenever available, to the best of our knowledge.

Payment & Collections

• The customer is responsible for fulfilling all payment terms. If a customer defaults, they will be responsible for all collection charges, including collection costs and attorney fees.

OEM Compatibility

• OEM auto parts are interchangeable within multiple years, makes, and models. The same part may be an exact fit for multiple makes and models as determined by OEM standards.

Custom Order Policy

If a part is not designed to interchange with the original manufacturer's part, it is considered a custom order. Because of its unique specifications, the item is treated strictly as a custom job and is subject to the following terms:

• No Warranty: This custom part is provided as-is and does not carry any warranty.
• Final Sale: This item cannot be returned, exchanged, or refunded.
• Form Required: You must complete and sign our official Custom Job Form to acknowledge these terms before fabrication can begin.
• Remanufactured Products: require the Core Charge to be paid at the time of the sale.

Labor Coverage — Customer Acknowledgment

Standard labor reimbursement under this warranty is $50.00 per hour, based on the Mitchell On-Demand labor guide flat rate schedule. By purchasing a product covered by this warranty, the customer acknowledges and agrees to this rate. Premium Labor coverage at $95.00 per hour is offered as an upgrade at the time of checkout. Customers who did not purchase Premium Labor at checkout accept that standard coverage of $50.00 per hour is the maximum reimbursable labor rate, and no exceptions will be made after the fact.

Labor reimbursement is only issued after the following conditions are met:

1. The defective part has been physically returned to our facility.
2. The part has been inspected and confirmed to be covered under warranty.
3. The failure has been determined to not be the result of installation error, misuse, or any excluded cause.
4. A valid repair order or detailed invoice from a licensed repair facility has been submitted.

No labor payment will be issued in advance of, or in lieu of, the return and inspection of the defective unit.

Defective / Damaged Parts — Pre-Installation Claims

Warranty coverage applies only to parts that have been installed. If a part is found to be defective or damaged before installation, a Defective/Damaged Part claim must be filed — this is separate from a warranty claim and subject to its own review process. Submitting a warranty claim for an uninstalled part will result in the claim being denied.

Warranty Claim Procedures

• All warranty claims must be submitted and approved before any warranty work is performed.
• Claims must be submitted with required documentation within 5 business days, or the claim will be denied without exception.
• Vehicle use must be immediately discontinued once an issue is identified. Continued use voids the warranty.
• At the time a claim is filed, the vehicle must be at the repair facility and available for inspection.
• A diagnostics report from a licensed repair facility must include: date, VIN, detailed vehicle information, current mileage, diagnostic codes, receipts, and description of the replacement parts needed. Handwritten records are not accepted.
• Falsifying any information will automatically void your warranty.
• We reserve the right to charge applicable fees in connection with processing warranty claims.
• Filing a chargeback or payment dispute with your credit card company or financial institution at any time, for any reason related to this transaction, will immediately and permanently void all warranty coverage.
• If a warranty replacement unit is sent and the defective unit is not returned to our facility, the customer authorizes the charge of the full replacement unit cost to the original payment method on file. This charge is a condition of receiving warranty replacement and cannot be disputed with any credit card company or financial institution.

Refund Policy

Refunds are not an automatic warranty remedy. The standard warranty process is, in order:

1. Repair — the defective unit is repaired and returned.
2. Replacement — a replacement unit of the same kind is sent.
3. Refund — issued only when neither repair nor replacement is available, and only at our sole discretion.

Refunds may only be authorized by us. Customers may not unilaterally demand or initiate a refund as an alternative to the repair or replacement process. Filing a chargeback or payment dispute with a credit card company or financial institution is not an authorized refund method and will immediately and permanently void all warranty coverage, as stated above.

A refund, when authorized, will not exceed the original purchase price of the part and does not include labor, towing, shipping, fluids, or any other associated costs.

Warranty Claim Contact

For warranty claim submissions and inquiries, please log in to your account and navigate to My Orders — Warranty Claim, or contact our customer service team.

Governing Law & Jurisdiction

All disputes, claims, legal proceedings, or court actions arising under or in connection with this warranty, any purchase, or any related matter shall be subject to the exclusive jurisdiction of Sussex County in the State of Delaware. No such claim or proceeding shall be commenced, prosecuted, or continued in any forum other than the state or federal courts located in Sussex County, Delaware. By purchasing from us and/or accepting this warranty, the customer expressly consents to this exclusive venue and waives any objection to the laying of jurisdiction or venue in Sussex County, Delaware.

This warranty and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law provisions.

Remanufactured Transmission Warranty — "No Hassle / No Fault Warranty"

Every remanufactured transmission includes a remanufactured and improved torque converter. All torque converters are tested for leaks, lock-up, concentricity, and balance to eliminate front seal leaks, vibration, and premature bushing wear. Every remanufactured valve body is rebuilt with a complete system correction and recalibration kit and independently tested. All wear-prone valves are restored to stringent specifications and vacuum tested. Each transmission undergoes hot, cold, load, and simulated road testing via our proprietary CARS (Computer-Aided Road Simulation) dynamometer program. All remanufactured transmissions are backed by a nationwide, no-hassle warranty.

What "No Fault" Means

A No-Fault Warranty means your remanufactured transmission is covered regardless of the cause of failure — including manufacturer defects, accidents, improper installation, wear and tear, or driver error. If your remanufactured transmission fails, we will repair or replace it.

Unlike a standard warranty, which only covers failures caused by manufacturer defects, our No-Fault Warranty provides broader protection. You are not required to prove the failure was caused by a defect in materials or workmanship. Coverage activates nationwide from the date of installation.

What No-Fault covers:

• Internal mechanical failure from any cause, including defects in materials or workmanship
• Failure resulting from a related part failure (e.g., a cooler line restriction that causes transmission damage)
• Failure resulting from an installation mistake, provided the claim is otherwise valid and the transmission has been returned for inspection
• Unexpected driving conditions that cause failure

No-Fault does not eliminate all exclusions. The warranty will still be voided under the conditions listed in the "Warranty Will Be Voided If" section below, including improper installation without correction, racing use, unauthorized modifications, failure to return the defective unit, and chargebacks. Towing, fluids, rental, and consequential damages remain excluded regardless of fault.

No-Fault applies to remanufactured transmissions only. Used transmissions are covered under a separate limited warranty for manufacturing defects in covered internal components. The No-Fault provision does not extend to used products.

Coverage Periods

Personal Use — Automatic Transmission

Commercial Use — Automatic Transmission

A commercial use vehicle is one used mainly for business, typically identified by:

• Weight: GVWR of 10,001 lbs or more (federal DOT threshold).
• Mileage: High annual mileage driven for business purposes. There’s no single legal cutoff, but insurers and warranty providers often treat heavy business mileage as commercial use. Greater than 20,000 miles per year.
• Fleet: Part of a group of vehicles owned or operated by a business (Uber, Lift or Taxi applies to a Fleet)

No extended warranty available for commercial transmissions.

CVT Transmissions: 36 Months / Unlimited Miles (no extended warranty available)

Manual Transmissions: Up to 36 Months / Unlimited Miles (no extended warranty available)

"No Hassle" Benefits

• Transferable — Warranty is attached to the VIN and automatically transfers to future vehicle owners at no cost.
• Nationwide Coverage — Valid anywhere in the continental United States.
• Instant Replacement — A replacement unit ships as soon as your claim is submitted and approved.
• Paid Parts & Labor — Authorized repairs performed at a certified/licensed shop are reimbursed for parts and labor up to $50/hr (Mitchell On-Demand labor guide rate). A Premium Labor upgrade is available at $95/hr for qualifying situations.
• Self-installs and repairs by non-licensed facilities are not eligible for labor reimbursement.

Remanufactured Transmission — Warranty Will Be Voided If:

• The transmission was not properly installed.
• Transmission was used for racing.
• Transmission was used without proper lubrication or cooling, regardless of reason.
• The vehicle was modified outside of factory/manufacturer specifications (lift kits, altered suspension, oversized tires, customizations, etc.).
• Transmission was not re-programmed/re-flashed after installation where required (printout required).
• Transmission was disassembled or altered in any way without written authorization.
• Core was not returned or paid for.
• Return or exchange parts were not received in the same assembled condition and original shipping container.
• Falsified information was provided.
• Repairs were made without prior approval.
• Handwritten documentation or cash receipts were submitted (only licensed repair facility invoices are accepted).
• The defective unit was not returned to the facility within 30 days of claim approval.
• A chargeback or payment dispute was filed with your credit card company or financial institution at any point related to this transaction. Filing a chargeback constitutes a forfeiture of all warranty rights and coverage.
• The defective unit is not returned to our facility following a warranty replacement. In this case, the customer expressly authorizes us to charge the full cost of the replacement unit to the original payment method on file. By accepting warranty replacement, the customer acknowledges and agrees that this charge is valid and cannot be disputed with their credit card company or financial institution.
• A warranty claim is submitted for a part that has not yet been installed. Claims for parts that are defective or damaged prior to installation must be filed as a Defective/Damaged Part claim — not a warranty claim. Warranty coverage applies only after the part has been installed.

Additional Terms — Remanufactured Transmissions

• Warranty reimbursement cannot exceed the total original purchase price of the transmission.
• Warranty coverage ends at the original expiration date; no repair or replacement extends the warranty beyond the original period.
• Failed units must be returned to the facility for inspection within 30 days. Failure to do so results in a denied claim.
• Labor payments are made only upon receipt and inspection of the defective unit, confirmed to be covered, and not the result of installation error. A repair order or detailed invoice must be presented.
• Towing charges, diagnostic time without prior approval, fluids (unless purchased from us on the original invoice), vehicle rental, transportation, storage fees, loss of time, income, or use, and consequential/incidental/punitive damages are not covered.
• Liability is limited to the sale price of the transmission plus the appropriate labor allowance.
• Warranty is valid only within the continental United States.
• We reserve the right to charge back the cost of the unit, shipping, or labor if failure was caused by improper installation, abuse, misuse, lack of maintenance, neglect, accident, vandalism, or any condition not covered.
• This warranty supersedes all other warranties, expressed or implied, including implied warranties of merchantability or fitness for a particular purpose.
• Any disputes are subject to the jurisdiction of Sussex County, Delaware.

GENERAL TERMS (ALL PRODUCTS)

Shipping & Delivery

• Flat Rate Shipping available to commercial addresses within the continental USA.
• Residential delivery or Liftgate service requires an additional fee of $99.
• Delivery typically takes 7-10 business days when the product is in stock (excluding weekends and holidays). Unusual circumstances may require additional time.

Core Return Policy

Core is your old part. In the order to keep our prices low, we need to receive your old part back. Return of your old part is FREE, we will assume all the shipping costs. Please note, the core return is customer’s responsibility and needs to be initiated by the customer. Once your new part is installed, please contact us by phone at (888) 412-2772 or by visit our website, click on Core Return to arrange for your core pickup. There is no upfront core charge (unless mandatory for the part purchased), providing you schedule your core to be picked up within 30 days of delivery date.

By choosing the option to Waive Core Charge, customer is authorizing CarPartPlanet.com to bill their credit card for the amount of the core charge. There will be a $50 processing fee applied to a refund once the Core is returned after 30 days period. If the core is not returned or paid for in full, warranty will be voided. Return shipping is provided by CarPartPlanet.com at no additional cost to the customer. You may find a full Core Policy disclosure at www.carpartplanet.com/core-policy

Returns, Cancellations & Refunds

• All returned parts (unless warranty related) are subject to a 25% handling and restocking fee. The customer assumes all shipping costs unless the replacement is authorized during the warranty period.
• If an order was cancelled after payment was processed but the part was not yet shipped, the customer is responsible for 10% cancellation fees.
• Wrong parts ordered or parts not correctly diagnosed will treated as a cancelled order.
• Deposits made are non-refundable unless otherwise noted.
• Orders refused or rejected at the time of delivery are considered cancelled. The customer is responsible for the 25% cancellation fee plus $540.00 round trip shipping charges, which will be deducted from any refund.
• If a return or exchange is authorized, the part must be received in the same assembled condition as originally shipped, in the original shipping container. Parts received in a different condition will not be eligible for refund.
• Refunds are only authorized by us, and only when both repair and replacement are unavailable. A refund is never an automatic remedy and cannot be self-initiated by the customer.

Appearance & Condition of Used Parts

• You are purchasing a used part. We make no guarantees regarding its appearance. Outside appearance is not covered under warranty terms.
• Please inspect all parts before signing for delivery.
• Stated mileage is approximate whenever available, to the best of our knowledge.

Payment & Collections

• The customer is responsible for fulfilling all payment terms. If a customer defaults, they will be responsible for all collection charges, including collection costs and attorney fees.

OEM Compatibility

• OEM auto parts are interchangeable within multiple years, makes, and models. The same part may be an exact fit for multiple makes and models as determined by OEM standards.

Custom Order Policy

If a part is not designed to interchange with the original manufacturer's part, it is considered a custom order. Because of its unique specifications, the item is treated strictly as a custom job and is subject to the following terms:

• No Warranty: This custom part is provided as-is and does not carry any warranty.
• Final Sale: This item cannot be returned, exchanged, or refunded.
• Form Required: You must complete and sign our official Custom Job Form to acknowledge these terms before fabrication can begin.
• Remanufactured Products: require the Core Charge to be paid at the time of the sale.

Labor Coverage — Customer Acknowledgment

Standard labor reimbursement under this warranty is $50.00 per hour, based on the Mitchell On-Demand labor guide flat rate schedule. By purchasing a product covered by this warranty, the customer acknowledges and agrees to this rate. Premium Labor coverage at $95.00 per hour is offered as an upgrade at the time of checkout. Customers who did not purchase Premium Labor at checkout accept that standard coverage of $50.00 per hour is the maximum reimbursable labor rate, and no exceptions will be made after the fact.

Labor reimbursement is only issued after the following conditions are met:

1. The defective part has been physically returned to our facility.
2. The part has been inspected and confirmed to be covered under warranty.
3. The failure has been determined to not be the result of installation error, misuse, or any excluded cause.
4. A valid repair order or detailed invoice from a licensed repair facility has been submitted.

No labor payment will be issued in advance of, or in lieu of, the return and inspection of the defective unit.

Defective / Damaged Parts — Pre-Installation Claims

Warranty coverage applies only to parts that have been installed. If a part is found to be defective or damaged before installation, a Defective/Damaged Part claim must be filed — this is separate from a warranty claim and subject to its own review process. Submitting a warranty claim for an uninstalled part will result in the claim being denied.

Warranty Claim Procedures

• All warranty claims must be submitted and approved before any warranty work is performed.
• Claims must be submitted with required documentation within 5 business days, or the claim will be denied without exception.
• Vehicle use must be immediately discontinued once an issue is identified. Continued use voids the warranty.
• At the time a claim is filed, the vehicle must be at the repair facility and available for inspection.
• A diagnostics report from a licensed repair facility must include: date, VIN, detailed vehicle information, current mileage, diagnostic codes, receipts, and description of the replacement parts needed. Handwritten records are not accepted.
• Falsifying any information will automatically void your warranty.
• We reserve the right to charge applicable fees in connection with processing warranty claims.
• Filing a chargeback or payment dispute with your credit card company or financial institution at any time, for any reason related to this transaction, will immediately and permanently void all warranty coverage.
• If a warranty replacement unit is sent and the defective unit is not returned to our facility, the customer authorizes the charge of the full replacement unit cost to the original payment method on file. This charge is a condition of receiving warranty replacement and cannot be disputed with any credit card company or financial institution.

Refund Policy

Refunds are not an automatic warranty remedy. The standard warranty process is, in order:

1. Repair — the defective unit is repaired and returned.
2. Replacement — a replacement unit of the same kind is sent.
3. Refund — issued only when neither repair nor replacement is available, and only at our sole discretion.

Refunds may only be authorized by us. Customers may not unilaterally demand or initiate a refund as an alternative to the repair or replacement process. Filing a chargeback or payment dispute with a credit card company or financial institution is not an authorized refund method and will immediately and permanently void all warranty coverage, as stated above.

A refund, when authorized, will not exceed the original purchase price of the part and does not include labor, towing, shipping, fluids, or any other associated costs.

Warranty Claim Contact

For warranty claim submissions and inquiries, please log in to your account and navigate to My Orders — Warranty Claim, or contact our customer service team.

Governing Law & Jurisdiction

All disputes, claims, legal proceedings, or court actions arising under or in connection with this warranty, any purchase, or any related matter shall be subject to the exclusive jurisdiction of Sussex County in the State of Delaware. No such claim or proceeding shall be commenced, prosecuted, or continued in any forum other than the state or federal courts located in Sussex County, Delaware. By purchasing from us and/or accepting this warranty, the customer expressly consents to this exclusive venue and waives any objection to the laying of jurisdiction or venue in Sussex County, Delaware.

This warranty and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law provisions.

Used Transmission Warranty

The used transmission warranty is limited to manufacturing defects in the following covered parts only: transmission housing, torque converter (included with automatic transmissions), and all internal components including gears and shafts. The warranty does not cover external wiring, sensors, switches, cables, electronics, or any accessory parts that may be transferred from your current transmission.

We guarantee that any used transmission sold shall be in working condition. The warranty covers the original purchaser only.

Definition: A used transmission means a used transmission housing, torque converter (included for automatic transmissions), and all internal components including gears and shafts. All other accessories left on the transmission are for convenience only and are not covered.

Coverage Periods

Year 2005 and Older

Year 2006 and Newer

No extended warranty is available for used transmissions.

Used Transmission — Warranty Will Be Voided If:

• The transmission was not properly installed.
• Transmission was not installed within 14 business days of delivery.
• Transmission was not re-flashed or re-programmed when required (printout required).
• Transmission was used for racing or competition.
• Transmission was used without proper lubrication or cooling, regardless of reason.
• Transmission was disassembled or altered in any way without written authorization.
• The core or defective part was not returned for inspection (if required).
• The vehicle was modified outside of manufacturer specifications.
• The transmission was damaged as a result of overheating or lack of lubrication.
• Falsified information or handwritten receipts were submitted. Only licensed repair facility documentation is accepted.
• Repairs were made without prior approval.
• The issue was identified and vehicle use continued.
• A payment dispute was filed with your credit card company or financial institution at any point related to this transaction. Filing a dispute constitutes a forfeiture of all warranty rights and coverage.
• The defective unit is not returned to our facility following a warranty replacement. In this case, the customer expressly authorizes us to charge the full cost of the replacement unit to the original payment method on file. By accepting warranty replacement, the customer acknowledges and agrees that this charge is valid and cannot be disputed with their credit card company or financial institution.
• A warranty claim is submitted for a part that has not yet been installed. Claims for parts that are defective or damaged prior to installation must be filed as a Defective/Damaged Part claim — not a warranty claim. Warranty coverage applies only after the part has been installed.

Additional Terms — Used Transmissions

• Warranty covers only a one-time claim per product purchased.
• Warranty claim reimbursement cannot exceed the total cost of the part purchased.
• We are not responsible for any charges associated with improper transmission installation or labor costs.
• We will not assume towing, shipping, transportation charges, or rental car costs.
• We are not responsible for oil leaks or damage due to seals, gaskets, and filters not being replaced.
• Deposits are non-refundable unless otherwise noted.
• Wrongly ordered or misdiagnosed parts are non-refundable.
• Mileage on used transmissions is estimated; exact mileage cannot be verified as transmissions are often sold apart from the original vehicle.
• If a return or exchange is authorized, the transmission must be received in the same assembled condition as shipped. Altered or disassembled units are not eligible for refund.
• Failed units must be returned within 30 days of claim approval for inspection.
• A diagnostic report from a licensed repair facility is required for all claims.
• All documentation must be submitted within 5 business days of claim initiation, or the claim will be denied.
• Handwritten documentation and cash receipts are not acceptable.
• At our discretion, we will first attempt to repair or send a replacement transmission of the same kind available at the time. A refund of the purchase price will only be issued if neither repair nor replacement is available, and only when authorized by us.
• We are not responsible for labor costs unless a prior written agreement is made.

Used Transmission — Limited Liability

Our liability is solely and exclusively limited to repairing or supplying a replacement transmission (when available). A refund of the purchase price may be issued only when repair and replacement are both unavailable, and only as authorized by us. We do not assume liability for: labor costs, replacement of transmission fluid, damage to other transmission parts, towing, telephone calls, freight, lost profits, lost time, substitute transportation, replacement vehicle, or any other consequential damages. We assume no responsibility for failure resulting from improper installation, product modification, faulty or incompatible parts, or abnormal use.

Used Transmission — Pre-Installation Checklist

FAILURE TO COMPLETE THE FOLLOWING CHECKS WILL VOID YOUR WARRANTY.

Please read before installation. Prior to installation and operation, certain inspections, accessory changeovers, and routine maintenance must be completed. Accessory parts left on the transmission are for convenience only and are not covered under warranty.

1. Identify the cause of original transmission failure and make appropriate repairs.
2. Check compatibility of the replacement transmission.
3. Remove oil pan; replace filter and all inline filters for oil cooler.
4. Replace converter seal and all external seals.
5. Carefully install a torque converter into the front pump; check pump shaft or input shaft for proper installation.
6. Replace or change over all sensors with new ones.
7. Flush transmission cooler lines and radiator using a power flush or "Cooler Flush Kit." Replace radiator and cooler if recommended by the manufacturer.
8. Clear all transmission computer codes prior to starting or operating. Have the dealer reset and program shifted adapts.
9. Fill transmission with OEM-recommended fluids only.
10. Check the differential section for proper fluid levels.
11. Confirm axle side gears are correctly in place.

GENERAL TERMS (ALL PRODUCTS)

Shipping & Delivery

• Flat Rate Shipping available to commercial addresses within the continental USA.
• Residential delivery or Liftgate service requires an additional fee of $99.
• Delivery typically takes 7-10 business days when the product is in stock (excluding weekends and holidays). Unusual circumstances may require additional time.

Core Return Policy

Core is your old part. In the order to keep our prices low, we need to receive your old part back. Return of your old part is FREE, we will assume all the shipping costs. Please note, the core return is customer’s responsibility and needs to be initiated by the customer. Once your new part is installed, please contact us by phone at (888) 412-2772 or by visit our website, click on Core Return to arrange for your core pickup. There is no upfront core charge (unless mandatory for the part purchased), providing you schedule your core to be picked up within 30 days of delivery date.

By choosing the option to Waive Core Charge, customer is authorizing CarPartPlanet.com to bill their credit card for the amount of the core charge. There will be a $50 processing fee applied to a refund once the Core is returned after 30 days period. If the core is not returned or paid for in full, warranty will be voided. Return shipping is provided by CarPartPlanet.com at no additional cost to the customer. You may find a full Core Policy disclosure at www.carpartplanet.com/core-policy

Returns, Cancellations & Refunds

• All returned parts (unless warranty related) are subject to a 25% handling and restocking fee. The customer assumes all shipping costs unless the replacement is authorized during the warranty period.
• If an order was cancelled after payment was processed but the part was not yet shipped, the customer is responsible for 10% cancellation fees.
• Wrong parts ordered or parts not correctly diagnosed will treated as a cancelled order.
• Deposits made are non-refundable unless otherwise noted.
• Orders refused or rejected at the time of delivery are considered cancelled. The customer is responsible for the 25% cancellation fee plus $540.00 round trip shipping charges, which will be deducted from any refund.
• If a return or exchange is authorized, the part must be received in the same assembled condition as originally shipped, in the original shipping container. Parts received in a different condition will not be eligible for refund.
• Refunds are only authorized by us, and only when both repair and replacement are unavailable. A refund is never an automatic remedy and cannot be self-initiated by the customer.

Appearance & Condition of Used Parts

• You are purchasing a used part. We make no guarantees regarding its appearance. Outside appearance is not covered under warranty terms.
• Please inspect all parts before signing for delivery.
• Stated mileage is approximate whenever available, to the best of our knowledge.

Payment & Collections

• The customer is responsible for fulfilling all payment terms. If a customer defaults, they will be responsible for all collection charges, including collection costs and attorney fees.

OEM Compatibility

• OEM auto parts are interchangeable within multiple years, makes, and models. The same part may be an exact fit for multiple makes and models as determined by OEM standards.

Custom Order Policy

If a part is not designed to interchange with the original manufacturer's part, it is considered a custom order. Because of its unique specifications, the item is treated strictly as a custom job and is subject to the following terms:

• No Warranty: This custom part is provided as-is and does not carry any warranty.
• Final Sale: This item cannot be returned, exchanged, or refunded.
• Form Required: You must complete and sign our official Custom Job Form to acknowledge these terms before fabrication can begin.
• Remanufactured Products: require the Core Charge to be paid at the time of the sale.

Labor Coverage — Customer Acknowledgment

Standard labor reimbursement under this warranty is $50.00 per hour, based on the Mitchell On-Demand labor guide flat rate schedule. By purchasing a product covered by this warranty, the customer acknowledges and agrees to this rate. Premium Labor coverage at $95.00 per hour is offered as an upgrade at the time of checkout. Customers who did not purchase Premium Labor at checkout accept that standard coverage of $50.00 per hour is the maximum reimbursable labor rate, and no exceptions will be made after the fact.

Labor reimbursement is only issued after the following conditions are met:

1. The defective part has been physically returned to our facility.
2. The part has been inspected and confirmed to be covered under warranty.
3. The failure has been determined to not be the result of installation error, misuse, or any excluded cause.
4. A valid repair order or detailed invoice from a licensed repair facility has been submitted.

No labor payment will be issued in advance of, or in lieu of, the return and inspection of the defective unit.

Defective / Damaged Parts — Pre-Installation Claims

Warranty coverage applies only to parts that have been installed. If a part is found to be defective or damaged before installation, a Defective/Damaged Part claim must be filed — this is separate from a warranty claim and subject to its own review process. Submitting a warranty claim for an uninstalled part will result in the claim being denied.

Warranty Claim Procedures

• All warranty claims must be submitted and approved before any warranty work is performed.
• Claims must be submitted with required documentation within 5 business days, or the claim will be denied without exception.
• Vehicle use must be immediately discontinued once an issue is identified. Continued use voids the warranty.
• At the time a claim is filed, the vehicle must be at the repair facility and available for inspection.
• A diagnostics report from a licensed repair facility must include: date, VIN, detailed vehicle information, current mileage, diagnostic codes, receipts, and description of the replacement parts needed. Handwritten records are not accepted.
• Falsifying any information will automatically void your warranty.
• We reserve the right to charge applicable fees in connection with processing warranty claims.
• Filing a chargeback or payment dispute with your credit card company or financial institution at any time, for any reason related to this transaction, will immediately and permanently void all warranty coverage.
• If a warranty replacement unit is sent and the defective unit is not returned to our facility, the customer authorizes the charge of the full replacement unit cost to the original payment method on file. This charge is a condition of receiving warranty replacement and cannot be disputed with any credit card company or financial institution.

Refund Policy

Refunds are not an automatic warranty remedy. The standard warranty process is, in order:

1. Repair — the defective unit is repaired and returned.
2. Replacement — a replacement unit of the same kind is sent.
3. Refund — issued only when neither repair nor replacement is available, and only at our sole discretion.

Refunds may only be authorized by us. Customers may not unilaterally demand or initiate a refund as an alternative to the repair or replacement process. Filing a chargeback or payment dispute with a credit card company or financial institution is not an authorized refund method and will immediately and permanently void all warranty coverage, as stated above.

A refund, when authorized, will not exceed the original purchase price of the part and does not include labor, towing, shipping, fluids, or any other associated costs.

Warranty Claim Contact

For warranty claim submissions and inquiries, please log in to your account and navigate to My Orders — Warranty Claim, or contact our customer service team.

Governing Law & Jurisdiction

All disputes, claims, legal proceedings, or court actions arising under or in connection with this warranty, any purchase, or any related matter shall be subject to the exclusive jurisdiction of Sussex County in the State of Delaware. No such claim or proceeding shall be commenced, prosecuted, or continued in any forum other than the state or federal courts located in Sussex County, Delaware. By purchasing from us and/or accepting this warranty, the customer expressly consents to this exclusive venue and waives any objection to the laying of jurisdiction or venue in Sussex County, Delaware.

This warranty and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law provisions.