Our Warranty
Car Part Planet warrants engine parts to be free of defects in materials and workmanship for the warranty period indicated from the date of installation, assuming the part was (and can be documented) installed by a Licensed Automotive Repair Facility.
Warranty claim reimbursement cannot exceed the total cost of the part purchased.
Gasoline Engines: installed in non fleet or commercial Automobiles and Light Trucks up to 11,000 GVW
Years 2000 and Older 3 years, Unlimited mileage, $50 per hour Mitchell labor reimbursement rate - labor paid only on approved claims after factory inspection.
Years 2001 and Newer 5 years, Unlimited mileage, $50 per hour Mitchell labor reimbursement rate - labor paid only on approved claims after factory inspection. Purchases made prior to January 1, 2018 carry warranty of 3 years, Unlimited mileage. First time part replacement is FREE.
Gasoline engines installed in Commercial Fleet Automobiles and Light Trucks
3 years or 75,000 miles, $50 per hour Mitchell labor reimbursement rate - labor paid only on approved claims after factory inspection. First time part replacement is FREE.
Gasoline Engines Medium/Heavy Duty Trucks (Vehicles exceeding 11,000 G.V.W.)
12 months or 12,000 miles, $50 per hour Mitchell labor reimbursement rate - labor paid only on approved claims after factory inspection. First time part replacement is FREE.
DIESEL ENGINES
12 months or 12,000 miles, $50 per hour Mitchell labor reimbursement rate - labor paid only on approved claims after factory inspection.
MARINE ENGINES
18 months, unlimited hours, $50 per hour Warranty Labor reimbursement rate with a cap of $800
In the event that it is determined that the part must be replaced, the original part must be returned to remanufacturing facility before any warranty labor consideration and reimbursement.
You must save your proof of purchase receipt. If you’re not able to provide proof of the initial purchase date at the time of warranty service, the manufacturing date of the product will be used to determine the warranty period.
WHAT IS NOT COVERED
Normal Wear: Remanufactured engine products, like all mechanical devices, need periodic parts service and replacement to perform correctly. Our warranty would not apply if damage to the product has occurred because of misuse, lack of routine maintenance, shipping, handling, warehousing or improper installation. Similarly, warranty is void if the serial number of the product has been removed or the product has been altered or modified with aftermarket performance enhancing parts.
IMPROPER MAINTENANCE:
The life of a mechanical device depends upon the conditions under which it operates, and the care it receives. Wear, when caused by dirt, dust, spark plug cleaning grit or other abrasive material that has entered the engine because of improper maintenance, is not covered by warranty.
Our warranty will not extend to cover repairs if:
- Problems caused by parts that are not our original (remanufacturer) parts.
- Damage as a result of Overheating, Lack of Lubrication, Fuel Wash or Contamination.
- Damage resulting from Pre-Ignition or Detonation - Including but not limited to melted or broken piston, broken piston rings, damaged cylinder heads, leaking head gaskets, etc.
- Repair or replacement required as a result of any accident or misuse.
- Repair or replacement of any accessory or service item, including specifically but not limited to: all components of the cooling, fuel, electrical, exhaust and ignition systems in addition to all belts, hoses, sensors, switches and filters.
- Any product used for competition, racing or related purposes.
- Any product to which a device or accessory not conforming to original manufacturer’s specifications has been installed.
- Damage as a result of electrolysis, including but not limited to, deterioration of engine components as a result of excessive electrical current.
- Improperly maintained coolant, and/or any product on which periodic maintenance services required by the original manufacturer have not been performed.
- Crankshaft Thrust Surface worn due to excessive forward pressure placed on the rear of the crankshaft.
- Damage resulting from improper repair(s) or attempted repair(s) by any service technician.
- Leaking carburetors, clogged fuel pipes, sticking valves, or other damage, caused by using contaminated or stale fuel.
- Parts which are scored or broken because an engine was operated with insufficient or contaminated lubricating oil or an incorrect grade of lubricating oil (check and refill when necessary, and change at recommended intervals). Engine damage may occur if oil level is not properly maintained.
- Repair or adjustment of associated parts or assemblies such as clutches and transmissions.
- Damage or wear to parts caused by dirt, which entered the engine because of improper air cleaner maintenance, re-assembly or use of a non-original air cleaner element or cartridge. At recommended intervals, clean and/or replace the filter as stated in the Operator’s Manual.
- Engine or equipment parts broken by excessive vibration caused by a loose engine mounting, improper attachment of equipment to engine crankshaft or other abuse in operation.
- Lack of routine tune-up or adjustment of the engine.
- Engine or engine component failure, i.e., combustion chamber, valves, valve seats, valve guides or burned starter motor windings, caused by the use of alternate fuels such as, liquefied petroleum, natural gas, altered gasoline, etc.
- Products used for purposes other than their original intended use.
No warranty shall apply to products installed on any Recreational Vehicles over 11,000 pounds Gross Vehicle Weight which includes most Class A, Class B and Class C Motor Homes and Bus conversions. Additionally, please be aware that the only engines designed expressly for large motor homes should never be used in such an application.
Products used in competitive racing or on commercial or rental race tracks are not warranted. Or remanufactured engine products are not warranted if used in an application for which they were not engineered e.g., using standard gasoline engines in a marine application. This warranty does not apply to fleet or commercial vehicles other than as indicated.
Labor Payments
Standard warranty:
Authorized repairs on approved claims (after factory inspection of returned parts) will be reimbursed at a rate not to exceed the Mitchell Repair Manual published applicable flat rate schedule. Hourly rates for all authorized repairs will be paid in accordance with rate paid for the original installation but not to exceed $50.00 an hour. Do-it yourself repairs, repairs performed by unlicensed repair facilities, or repairs made to units not originally installed in a LARF will not be reimbursed.
INSTALLATION, BREAK-IN PROCEDURES
Our remanufactured engine products are designed to provide years of trouble-free service. In order for your engine to perform as expected, it must be installed correctly, operated responsibly and properly maintained.
Engines and Cylinder Heads
Once the product has been installed, it is the owner’s responsibility to break-in the product properly. After the break-in period and 600 mile checkup, the product must be maintained to the original manufacturer’s specifications.
Initial Startup
When applicable, valves must be readjusted to your vehicle’s manufacturer’s specifications.
Break-in Procedures
Your remanufactured engine requires special care during its initial “break-in” period. To ensure your engines long life expectancy and proper engine performance, please follow these procedures during the first 600 miles of operation.
- Do not drive for long periods at any single speed, always vary your speed.
- Do not tow a trailer or put other heavy loads on the vehicle.
- Check the engine oil and coolant levels daily.
600 Mile Checkup: (Not covered under the warranty terms)
- Check fuel and ignition settings.
- Change engine oil and filter.
- Adjust Valves (where applicable).
Manufacturer does not recommend using synthetic engine oil until after the first 5,000 miles. Follow your vehicle owner’s manual for service intervals.
Failure to perform these procedures can result in damage to the product that will not be covered under your warranty.
Please retain all service records (repair orders, invoices, etc) related to your remanufactured engine product maintenance and service. In the event of a product failure you will be required to provide copies of installation invoice and all maintenance records covering the installed product.Original service records from authorized service center must be kept during warranty period. Personal maintenance records are not accepted. Oil and temperature light/gauge and speedometer MUST be in the proper working order
Car Part Planet (CPP), used engine warranty is limited to manufacturing defects of the following parts: block, heads, pistons, crankshafts, camshafts, rockers, and other internal components only. CPP warranty does not cover any attached accessory parts, such as switches, sensors, cables, turbo, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, gaskets, brackets, oil pan, flywheel etc.
Used Engine Warranty (Year 2000 and Older)
Personal: 3 Year/ 36,000 miles (parts only)
Commercial: 18 mo/ 36,000 miles (parts only)
Diesel Engines: 12 mo/ 12,000 miles (parts only)
Used Engine Warranty (Year 2001 or newer)
Personal: 5 Year/ 50,000 miles (parts only)
Commercial: 18 mo/ 36,000 miles (parts only)
Diesel Engines: 12 mo/ 12,000 miles (parts only)
Diesel Engines: Injectors; High pressure oil pumps; High pressure fuel injectors and any other accessories outside the engine block are not covered under our warranty.
CPP is not responsible for any charges associated with improper engine installation and or labor costs.
Warranty claim reimbursement cannot exceed the total cost of the part purchased.
Since our inventory is located at various supplier facilities, delivery times may vary, but it normally takes 7-14 BUSINESS days (excluding weekends and holidays). Even though its uncommon but sometimes delivery times may be affected due to unusual circumstances that may require some additional time.
We offer Flat Rate shipping (Commercial address) within Continental USA.
Residential delivery or Liftgate service will result in additional $99 fee.
All returned parts or cancelled orders are subject to a 25% handling and restocking fees, customer assumes all the shipping costs unless replacement is authorized by CPP during warranty period. If order was canceled after payment was processed, but part was not shipped out, customer is responsible for credit card processing fees.
Customer is responsible for fulfilling the terms of payment. If customer defaults on the payment terms he/she will be responsible for all of the charges associated with collection. These charges will include all collection costs and attorney fees.
Wrong parts ordered or parts that we're not diagnosed correctly are non-refundable.
CPP will not assume towing, shipping, transportation charges or rental car costs.
Falsifying any information will automatically void your warranty.
Please note that you are purchasing used part! We do our best to make the part as presentable as possible but we make no guarantees towards the appearance of it. Outside appearance is not guaranteed per our warranty terms.
Please inspect all the parts before signing on delivery.
The mileage stated is approximate whenever is available to the best of our knowledge.
CPP warranty does not apply to oil leaks/damage on engines due to seals, gaskets and filters that has not been replaced.
OEM auto parts are interchangeable within multiple years, makes and models. Same part throughout multiple year range will result in an exact fit for multiple makes and models as determined by OEM standards.
Deposits made to us are non-refundable unless otherwise noted.
If return or exchange was authorized by CPP, the part needs to be received in the same assembled condition as it was originally shipped to the customer. If the part is not received in the same condition there will be absolutely NO REFUND under any circumstances. Refunds are only authorized if replacement is not available. If the engine was disassembled or altered in any way without CPP written authorization the warranty will be void.
Engines are run tested, visually inspected and cleaned.
WARRANTY WILL BE VOID IF:
Engine was not properly installed (See Pre-Installation Checklist below)
Engine was used for racing.
Custom installation parts carry no warranty.
Vehicles modified in any way outside manufacturer’s specifications.
Engine was used without proper lubrication or cooling regardless of the reason.
Engine is not installed within 14 Business days after delivery.
CPP warranty will cover only a one-time claim per product purchased from us.
CPP warranty claim representative will work with you to ensure your experience is a complete success.
We reserve the right to charge any applicable fees in connection with processing of your warranty claim.
CPP warrants the original purchaser only. We guarantee that any used engine sold by CPP shall be free from knocking, excessive oil consumption and cracks in the block, and is subject to the following terms and conditions.
Used Engine definition:
The term used engine shall mean, a used engine assembly (basic block, cylinder head and internal components) supplied by CPP of the original manufacturer. All other accessories attached, left on the block for the convenience purposes only.
Subject to the limitations listed below, CPP at its discretion will either send a replacement engine of the same kind that is available at the time or refund the customer purchase price if the engine is defective and no replacement is available.
CPP will not be responsible for any labor cost incurred by the customer, unless prior agreement is made.
Warranty limitations:
CPP warranty applies to the used engines ONLY.
This warranty will not apply if:
- Repair or replacement required as a result of any accident or misuse.
- Repair or replacement of any engine, including specifically, without limitation, to all components of the cooling, fuel, electrical, engine control system, and all ignition system components, belts, hoses and filters.
- Engine was used for competition racing or related purposes.
- Engine has been repaired or remodeled to which any part or accessory is not conforming to original manufacturer specifications has been installed.
- Engine is damaged as a result of overheating or lack of lubrication.
- Engine is returned with the heat tabs missing or melted.
CPP warranty does not apply for an initial installation.
CPP warranty claim must be submitted and authorized by CPP warranty technician prior to any work being performed.
Purchaser needs to submit documentation, as required within 5 business days, otherwise your claim will be denied, no exceptions.
Vehicle use shall be immediately discontinued once the issue or problem has been identified, otherwise warranty will be void.
LIMITED LIABILITY:
The CPP liability is solely and exclusively limited to supplying a replacement engine whenever one is available or refunding customer with purchase price. CPP does not assume any liability associated with labor costs, replacement of engine oil, transmission fluid and antifreeze, or damage to other engine or transmission parts or components towing charges, telephone calls, freight, lost profits, lost time, substitute transportation or replacement vehicle or any other consequential damages. CPP assumes no responsibility for any failure resulting from improper installation, modification of the product faulty or incompatible parts and accessories and/or abnormal use of operation. State and federal laws regulate odometer mileage for most used automobiles, but odometer mileage determinations for used engines, transmissions and their parts are not practically possible. Determination of mileage use for used engines cannot be done with certainty since the engines are often sold and/or transferred apart from the original vehicle in which they were originally installed. Therefore all representations of mileage are estimates.
CPP offers an extensive engine and transmission warranty regardless of the mileage, based upon our expertise and evaluation of our products.
Extended warranties are also available at the additional cost. Contact our customer service department for details.
USED ENGINE
INSTALLATION PROCEDURE REQUIREMENTS
PLEASE READ BEFORE INSTALLATION
Prior to the installation and operation of this recycled product, it is necessary to perform certain inspections, change over accessories and perform a routine maintenance to insure uninterrupted service. Some accessory parts and components have been left attached for your convenience only. These accessories may save some time during installation, however the professional installer is responsible for the parts and accessories exchange. Parts, change over accessories and wear and tear items are left on the engine block is for convenience only and are not covered under warranty. Please address any warranty questions through our website.
PLEASE FOLLOW OUR PRE-INSTALLATION CHECK LIST TO AVOID MOST COMMON CAUSES OF FAILURES!
FAILURE TO COMPLETE THE FOLLOWING CHECKS WILL VOID YOUR WARRANTY!
PRE-INSTALLATION CHECKS:
- Identify the cause of original engine failure and make appropriate repairs.
- Check for compatibility of the replacement engine.
- Before installation, clear all computer diagnostic codes.
- Inspect and replace all necessary gaskets and seals (front seal, rear main seal, valve cover gaskets, oil pan and oil pan gasket and pick up tube with a o-ring). Apply sealant on crankshaft bolts that are drilled through to avoid leaks.
- Install new thermostat and gasket.
- Remove all cap-plugs and orifice covers.
- Replace hoses, clamps, belts, timing belt and replace a water pump.
- Install new spark plugs and wires.
- Exchange the flywheel and bolts.
- Exchange other accessory items (mounts, intake manifold, exhaust manifold, distributor and sensors) to ensure a proper fit.
- Per manufacturer recommendations, please disable fuel/ignition before attempting to start the engine. This will allow the oil to prime.
- Replace oil, oil filter, air filter, fuel filter, coolant (anti-freeze). Insure the cooling system is flushed and functioning properly.
- Please drain excess oil and coolant from exhaust system.
- For engines with oil cooler, radiator or external cooler must be replaced.
Engine oil and filter has to be changed after the first 1,000 miles after installation.
Regular oil/fluid and filter changes (performed by commercial facility) to follow every 3000 miles.
Original service records from authorized service center must be kept during warranty period.
Personal or handwritten maintenance records are not accepted.
Oil and temperature light/gauge and speedometer (odometer) MUST be in the proper working order.
New thermostat MUST be installed.
New timing belt must be installed (if applicable).
At the time the warranty claim is filed, the vehicle needs to be at the repair facility (available for the inspection) and the following information needs to be submitted:
- Diagnostics report provided by the ASE certified facility, identifying the problem, projected repair cost.
- Diagnostic report must include: Date; VIN; Detailed Vehicle Information; Current Mileage; Diagnostic Codes; Receipts; Replacement parts needed. (No handwritten records are accepted).
- Purchaser may not have their required maintenance performed by a service facility that is owned or operated by the purchaser. Purchasers cannot perform their own maintenance for product warranty requirements.
- Initial Installation and all the maintenance records must be included at the time the warranty claim is filed.
Remanufactured Transmission "No Hassle Warranty"
- A remanufactured and improved torque converter is included with every transmission.
- To eliminate the possibility of front seal leaks, vibration, and premature bushing wear, all torque converters are tested for leaks, lock-up, concentricity, and balance.
- Every fully remanufactured valve body, with complete system correction and recalibration kit, is tested independently.
- All wear-prone valves are restored to stringent specifications and vacuum tested to confirm proper function.
- Each remanufactured transmission is hot, cold, load, and simulated road tested using our proprietary CARS (Computer-Aided Road Simulation) dynamometer program.
- All remanufactured transmissions are backed by the industry's best, no-hassle nationwide warranty.
Product Warranty:
Year 2000 and Older
Personal: 36 Months/Unlimited Miles
Commercial: 18 Months/100,000 Miles
CVT Transmissions: 36 Months/Unlimited Miles
Manual Transmissions: 36 Months/Unlimited Miles
Year 2001 and Newer
Personal: 60 Months/Unlimited Miles
Commercial: Prior to 3/1/2020 18 Months/100,000 Miles
EFFECTIVE 3/1/2020 Commercial Warranty 36 Months/Unlimited miles
CVT Transmissions: 36 Months/Unlimited Miles
Manual Transmissions: 36 Months/Unlimited Miles
What does “No Hassle” mean?
- Transferrable – The warranty is attached to the VIN and fully transferrable with vehicle ownership; no fees or paperwork involved.
- Nationwide Coverage – You are covered anywhere (and everywhere) in the continental United States.
- Instant Replacement – We send out a replacement transmission as soon as a warranty claim is submitted so you are back on the road as quickly as possible.
- Paid Parts & Labor – For warranty work done in a certified shop, we pay parts and labor.
- Authorized repairs on approved claims (after factory inspection of returned parts) will be reimbursed at a rate not to exceed the Mitchell Repair Manual published applicable flat rate schedule. Hourly rates for all authorized repairs will be paid in accordance with rate but not to exceed $50.00 an hour. Do-it yourself repairs, repairs performed by unlicensed repair facilities, or repairs made to units not originally installed by licensed auto repair facility, labor will not be reimbursed.
- CPP is not responsible for any charges associated with improper transmission installation and or labor costs.
- Warranty claim reimbursement cannot exceed the total cost of the part purchased.
- CPP will not assume towing, shipping, transportation charges or rental car costs.
- If return or exchange was authorized by CPP, the part needs to be received in the same assembled condition as it was originally shipped to the customer. If the part is not received in the same condition there will be absolutely NO REFUND under any circumstances. If transmission was disassembled or altered in any way without CPP written authorization the warranty will be void.
- If core is not returned or paid for, warranty will be voided.
WARRANTY WILL BE VOID IF:
Transmission was not properly installed.
Transmission was used for racing.
Transmission was used without proper lubrication or cooling regardless of the reason.
CPP warranty claim representative will work with you to ensure your experience is a complete success.
If return or exchange was authorized by Car Part Planet, the part needs to be received in the same assembled condition and the same shipping container as it was originally shipped to the customer. If the part is not received in the same condition there will be absolutely NO REFUND under any circumstances. If transmission was disassembled or altered in any way without Car Part Planet written authorization the warranty will be void.
Our warranty claim representative will work with you to ensure your experience is a complete success.
Falsifying any information will automatically void your warranty.
Remanufacturer warrants to the purchaser that it will repair or replace, at Remanufacturer’s sole option, units that Remanufacturer determines to be defective in materials or workmanship for a period of 5 years from the original date of sale.
Transmissions with commercial applications purchased prior to April 1st, 2020 qualify for 18 months/100,000-mile coverage. After April 2nd, 2020 commercial applications warranty is 3 years/Unlimited miles.
Vehicles that have been modified outside of factory specifications or otherwise misrepresented upon purchase are void of warranty.
This warranty is attached to the VIN at the original date of sale and is transferable to future vehicle owners.
Remanufacturer reserves the right to request a copy of the original repair order before a warranty claim is authorized.
All warranty claims must have approval from Remanufacturer before any warranty work is performed.
The Remanufacturer limited product warranty will end at the expiration of time from the date of the original installation.
No repair or replacement will extend the warranty beyond the original period.
Failed units must be returned to the Remanufacturer facility for inspection within 30 days. Failure to do so will result in a denied warranty claim.
Labor allowances will be limited to labor time as determined by Mitchell On-Demand labor guide at a rate of $50 per hour, provided the original installation and warranty repair and/or replacement was performed by a licensed repair facility.
Labor payments will only be made upon receipt of the defective unit at Remanufacturer, after an inspection by Remanufacturer and determination that it is covered by this warranty, and not as a result of installation error. A repair order or detailed invoice must be presented to Remanufacturer, as well.
This warranty does NOT cover:
Towing charges, diagnostic time without prior approval, fluids (unless purchased from Remanufacturer on the original invoice), vehicle rental, transportation charges, loss of time, loss of income, loss of use of the vehicle, storage fees, or consequential, special, punitive or incidental damages. In no event shall Remanufacturer be liable for any amount of money beyond the Remanufacturer sale price of the transmission to the Purchaser plus the appropriate labor allowance as specified above.
The Remanufacturer product warranty will only be honored within the continental United States. Remanufacturer reserves the right to charge back the cost of the unit, shipping, or labor charges should it be determined that the failure was caused by improper installation, abuse, misuse, lack of maintenance, neglect, accident(s), vandalism or any other condition not covered by this warranty.
THIS WARRANTY SUPERCEDES ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY FOR FITNESS FOR A PARTICULAR PURPOSE, AND THERE ARE NO OTHER WARRANTIES BEYOND THE DESCRIPTION CONTAINED
Car Part Planet (CPP), used transmission warranty is limited to manufacturing defects of the following parts: transmission housing, torque converter (included for automatic transmissions) and all internal components, including gears and shafts. The warranty does not cover any external wiring, sensors, or other external parts that can be transferred from your current transmission. CPP warranty does not cover any attached accessory parts, such as switches, sensors, cables, electronics etc.
Used Transmission Warranty:
Years 2000 and Older
Personal: 6 Months/ 6,000 miles (parts only)
Commercial: 6 Months/ 6,000 miles (parts only)
CVT Transmissions: 6 Months/ 6,000 miles (parts only)
Manual Transmissions: 6 Months/ 6,000 miles (parts only)
Years 2001 and Newer
Personal: 1 Year/ 12,000 miles (parts only)
Commercial: 6 Months/ 6,000 miles (parts only)
CVT Transmissions: 6 Months/ 6,000 miles (parts only)
Manual Transmissions: 6 Months/ 6,000 miles (parts only)
CPP is not responsible for any charges associated with improper transmission installation and or labor costs.
Warranty claim reimbursement cannot exceed the total cost of the part purchased.
Since our inventory is located at various supplier facilities, delivery times may vary, but it normally takes 7-14 BUSINESS days (excluding weekends and holidays). Even though its uncommon but sometimes delivery times may be affected due to unusual circumstances that may require some additional time.
We offer Flat Rate shipping (Commercial address) within Continental USA.
Residential delivery or Liftgate service will result in additional $99 fee.
All returned parts or cancelled orders are subject to a 25% handling and restocking fees, customer assumes all the shipping costs unless replacement is authorized by CPP during warranty period. If order was canceled after payment was processed, but part was not shipped out, customer is responsible for the credit card processing fees (4% or $150.00 minimum, whichever is greater).
Customer is responsible for fulfilling the terms of payment. If customer defaults on the payment terms he/she will be responsible for all of the charges associated with collection. These charges will include all collection costs and attorney fees.
Wrong parts ordered or parts that we're not diagnosed correctly are non-refundable.
CPP will not assume towing, shipping, transportation charges or rental car costs.
Falsifying any information will automatically void your warranty.
Please note that you are purchasing used part! We do our best to make the part as presentable as possible but we make no guarantees towards the appearance of it.
Please inspect all the parts before signing on delivery.
The mileage stated is approximate whenever is available to the best of our knowledge.
CPP warranty does not apply to oil leaks/damage on engines due to seals, gaskets and filters that has not been replaced.
OEM auto parts are interchangeable within multiple years, makes and models. Same part throughout multiple year range will result in a exact fit for multiple makes and models as determined by OEM standards.
Deposits made to us are non-refundable unless otherwise noted.
If return or exchange was authorized by CPP, the part needs to be received in the same assembled condition as it was originally shipped to the customer. If the part is not received in the same condition there will be absolutely NO REFUND under any circumstances. If transmission was disassembled or altered in any way without CPP written authorization the warranty will be void.
Our used transmissions are tested when possible, visually inspected and cleaned.
WARRANTY WILL BE VOID IF:
Transmission was not properly installed.
Transmission is not installed within 14 Business Days from delivery.
Transmission was not re-flashed or re-programmed (whenever required).
Transmission was used for racing.
Transmission was used without proper lubrication or cooling regardless of the reason.
CPP warranty will cover only a one-time claim per product purchased from us.
CPP warranty claim representative will work with you to ensure your experience is a complete success.
We reserve the right to charge any applicable fees in connection with processing of your warranty claim.
CPP warrants the original purchaser only. We guarantee that any used transmission sold by CPP shall be in working condition and is subject to the following terms and conditions.
Used Transmission definition:
The term used transmission shall mean, a used transmission housing, torque converter (included for automatic transmissions) and all internal components, including gears and shafts. All other accessories attached, left on the transmission for the convenience purposes only.
Subject to the limitations listed below, CPP at its discretion will either send a replacement transmission of the same kind that is available at the time or refund the customer purchase price if transmission is defective and no replacement is available.
CPP will not be responsible for any labor cost incurred by the customer, unless prior agreement is made.
Warranty limitations:
CPP warranty applies to the used transmissions ONLY.
This warranty will not apply if:
- Repair or replacement required as a result of any accident or misuse.
- Repair or replacement of any transmission components.
- Transmission was used for competition racing or related purposes.
- Transmission has been repaired or remodeled to which any part or accessory is not conforming to original manufacturer specifications has been installed.
- Transmission is damaged as a result of overheating or lack of lubrication.
CPP warranty does not apply for an initial installation.
CPP warranty claim must be submitted and authorized by CPP warranty technician prior to any work being performed.
Purchaser needs to submit documentation, as required within 5 business days, otherwise your claim will be denied, no exceptions.
Handwritten documentation is not acceptable.
Receipts paid in cash are not acceptable.
Vehicle use shall be immediately discontinued once the issue or problem has been identified, otherwise warranty will be void.
Limited liability:
The CPP liability is solely and exclusively limited to supplying a replacement transmission whenever one is available or refunding customer the amount of purchase price. CPP does not assume any liability associated with labor costs, replacement of transmission fluid, or damage to other transmission parts or components, towing charges, telephone calls, freight, lost profits, lost time, substitute transportation or replacement vehicle or any other consequential damages. CPP assumes no responsibility for any failure resulting from improper installation, modification of the product faulty or incompatible parts and accessories and/or abnormal use of operation.
State and federal laws regulate odometer mileage for most used automobiles, but odometer mileage determinations for used engines, transmissions and their parts are not practically possible. Determination of mileage use for used transmissions cannot be done with certainty since the transmissions are often sold and/or transferred apart from the original vehicle in which they were originally installed. Therefore all representations of mileage are estimates.
CPP offers an extensive transmission warranty regardless of the mileage, based upon our expertise and evaluation of our products.
USED TRANSMISSION
INSTALLATION PROCEDURE REQUIREMENTS
PLEASE READ BEFORE INSTALLATION
Prior to the installation and operation of this recycled product, it is necessary to perform certain inspections, change over accessories and perform a routine maintenance to insure uninterrupted service. Some accessory parts and components have been left attached for your convenience only. These accessories may save some time during installation, however the professional installer is responsible for the parts and accessories exchange. Parts, change over accessories and wear and tear items are left for convenience only and are not covered under warranty. Please address any warranty questions through our website.
PLEASE FOLLOW OUR PRE-INSTALLATION CHECK LIST TO AVOID MOST COMMON CAUSES OF FAILURES!
FAILURE TO COMPLETE THE FOLLOWING CHECKS WILL VOID YOUR WARRANTY!
PRE-INSTALLATION CHECKS:
- Identify the cause of original transmission failure and make appropriate repairs.
- Check for compatibility of the replacement transmission.
- Before installation, remove oil pan, replace filter and in line filters for oil cooler.
- Replace converter seal and all external seals.
- Carefully install torque converter into the front pump, check for pump shaft or input shaft for proper installation.
- Change over or replace all sensors with new ones.
- Flush transmission cooler lines and radiator with a power flush or “Cooler Flush Kit” to ensure cooling system is flowing.
- Replace radiator and cooler if recommended by manufacturer.
- Clear all transmission computer codes prior to starting or operating. Have dealer reset and program shifted adapts.
- Fill transmission with OEM recommended fluids.
- Check the differential section of the transmission for proper level of fluids.
- Make sure axle side gears are in place.